Arkansas Total Care Update

Arkansas Total Care is committed to upholding good multicultural practices in all of our services and programs. We want to make sure that we deliver services in a culturally competent way for all of our members. Arkansas Total Care does not discriminate against any of our members due to race, language, background, or sex.

To make sure all of our members are treated fairly, we strive to respond to all health needs. Arkansas Total Care offers non-medical community supports to each of our members.

Arkansas Total Care gathers data on our members’ race, ethnicity, and language needs per the standards set by the Office of Management and Budget (OMB) and Section 4301 of the Affordable Care Act (ACA). We do this so that we can work to improve the services we offer to fit the needs of our members.

The Department of Health & Human Services (HHS) has a set of Culturally and Linguistically Appropriate Services (CLAS) standards in place to create health equity. Arkansas Total Care uses CLAS standards as a key part of our program to serve our members. These standards are reviewed by our CLAS Task Force on a regular basis. We strive to meet these standards and are always seeking ways to improve.

If you would like a copy of our full Cultural Competency Plan, please email Quality.com@centene.com. We will be happy to assist you.