Medicaid Redetermination

Date: 02/24/23

During the COVID-19 public health emergency (PHE) the Families First Coronavirus Response Act provided funds to state Medicaid programs if states agreed to provide continuous coverage during the PHE. This kept Arkansas Medicaid clients active on the Medicaid roster, regardless of any changes in their income or eligibility, until the end of the PHE.

The COVID-19 PHE is coming to an end. The Arkansas Department of Human Services’ (DHS) routine redetermination process will resume on April 1, 2023. Arkansas Medicaid members will need to provide proof of their eligibility to retain their Medicaid coverage. DHS has identified more than 400,000 Medicaid members who will be subject to this initial redetermination process and will need to provide proof of their eligibility.

Process for Redetermining Medicaid

DHS is mailing a renewal packet to all Medicaid members who need to renew their eligibility. The renewal packet needs to be completed and returned to DHS as soon as possible. Medicaid members can also renew their information online at access.arkansas.gov, or by going in person to a DHS office. They can contact DHS by calling 1-844-872-2660.

We are reaching out to Arkansas Total Care members via letter, email, phone call, web postings, and social media channels to help ensure our Arkansas Total Care members provide the needed information to DHS. We want to ensure members retain their coverage and avoid any interruption in service. 

Resources for Providers

You can check your patients Medicaid eligibility status using the AR Medicaid Provider Portal. Additional resources and information for providers can be found on the DHS Website. From humanservices.arkansas.gov, navigate to the Divisions & Shared Services dropdown, hover over the Medical Services option, and select Update Arkansas.

We value your partnership and commitment to helping our members live well. If you have any questions, or would like additional support, please contact us at 1-866-282-6280 (TTY: 711).